Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it - protective seal in place, unopened. We cannot accept a return once the product(s) have been opened.

To start a return, or to ask any question on your order, you can contact us at hi@mylohso.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.